SDSURF: Credit Card Processing

SDSU Research Foundation Credit Card Policies

Return / Refund Policy

SDSU Research Foundation shall issue refunds and accept returned merchandise but such refunds shall be credited back to the original card that was used on the charge. There shall be no refunds in form of cash if original payment was made by a credit card. This should be written on the payment receipt and must be acknowledged by the card holder.

Privacy Policy

At SDSURF we recognize that privacy is important. This Privacy Policy applies to all of the products, services and websites collectively.

SDSURF adheres to the PCI/DSS Compliance requirements of the various Payment card brands. This policy is designed to comply with the California State University System and San Diego State University policies.

If you have any questions about this Privacy Policy, please feel free to contact us through our website or write us at:

SDSU Research Foundation
Attn: Finance and Accounting
5250 Campanile Drive
San Diego, CA 92182-1947

Information we collect and how we preserve data integrity

When you access SDSURF website to register for a class or program or buy intellectual materials our servers automatically records information that your browser sends whenever you visit a website. These server logs may include information such as your web requests, Internet Protocol address, browser type, the date and time of your request and any character that uniquely identify your browser.

We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete and current, but we depend on our users to update or correct their personal information whenever necessary.

Choices for personal information

When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

If we propose to use personal information for any purposes other than those described in this Privacy Policy, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent.

You can decline to submit personal information to any of our services, in which case we may not be able to provide those services to you.

Information Sharing

SDSURF only shares personal information with other companies or individuals outside of SDSURF in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information
  • We provide such information to our affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of SDSURF, its users or the public as required or permitted by law.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collections, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to SDSURF employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Enforcement

Please direct any questions or concerns regarding this Privacy Policy by contacting us through this website or by writing to us at:

San Diego State University Research Foundation
Human Resources & Risk Management
5250 Campanile Drive
San Diego, CA 92182

When we receive your complaints, it is our policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between SDSURF and an individual.

Changes to this Privacy Policy

Please note that this policy amy change from time to time. Wewill not reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any changes on this page and, if changes are significant, we will provide a more prominent notice. Each version of this policy will be identified at the top of the page by its effective date and we will also archive the prior versions of the policy for your review.

If you have additional questions or concerns regarding this Privacy Policy, please contact us anytime through this website or at:

San Diego State University Research Foundation
Human Resources & Risk Management
5250 Campanile Drive
San Diego, CA 92182

Delivery Methods & Timing

As a general rule, delivery of the merchandise and service to the cardholder shall be at the time of the transaction. However, because of the nature of the service we provide, we will have exceptions to the general rule.

For intellectual property orders like books, literature, brochures and other seminar materials, delivery of the items shall be made at the time of sale. In certain cases where delayed delivery is necessary, the customer may pay a deposit at the time of the transaction and the balance due upon delivery of the merchandise. In such cases, there will be two receipts issued for the transaction, one for the deposit and another for the balance. The receipts shall display the words “DEPOSIT” and “BALANCE” as appropriate. We will obtain two authorizations, one for the deposit and another for the balance. The receipt will likewise display the word “DELAYED DELIVERY”.

For class registrations, seminars, convocations and other functions where pre-registration is necessary, the general rule is that service is delivered upon registration. We will inform the cardholder of the exact date of the class and the event as well as all the requirements that have to be met so that the registration will be accepted.

Settlement of the deposit shall be made within five (5) business days of the transaction date.